Privacy Policy

1.1 — Information We Collect

We collect the following categories of information depending on how you use the App:

1.2 — How We Use Your Information

• —To authenticate your account and maintain your session via Google Sign-In
• —To display the correct emergency hotlines for your detected location
• —To store your profile for a personalized app experience
• —To process and transmit incident reports to the relevant LGU dashboard
• —To improve app performance, coverage, and hotline data accuracy
• —To respond to support inquiries submitted by users

We do not use your information for advertising, profiling, or sale to third parties.

1.3 — Data Sharing and Disclosure

• —With LGU Partners: Incident reports are shared with the relevant LGU through a secure dashboard. The LGU is responsible for handling such data in accordance with applicable laws.
• —With Google: Authentication is handled by Google OAuth. Please review Google's Privacy Policy at https://policies.google.com/privacy.
• —With Legal Authorities: We may disclose information if required by law, court order, or to protect user safety.

1.4 — Data Retention

• —Google account information is retained as long as your account is active.
• —Profile information is retained until the user deletes their account or requests removal.
• —Incident report data forwarded to LGU dashboards may be retained by those LGUs per their own policies.
• —Cached hotline data is stored locally on your device and cleared by uninstalling the App.

1.5 — User Rights

As a user, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at support@qalertapp.com. We are committed to compliance with Republic Act No. 10173 (Data Privacy Act of 2012).

1.6 — Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware a child has provided data, we will promptly remove it.

Terms of Use

2.1 — Acceptance of Terms

These Terms constitute a legally binding agreement between you and Q-ALERT. Use of the App implies full acceptance of these terms and all applicable Philippine laws and regulations, including Republic Act No. 10173 (Data Privacy Act of 2012).

2.2 — User Accounts

• —You must sign in using a valid Google account to access certain features.
• —You are responsible for maintaining the confidentiality of your account.
• —You agree to provide accurate and complete profile information.
• —You must not create accounts on behalf of others without authorization.

2.3 — Report Incident Feature

The Report Incident feature allows users to submit emergency situation reports to a live LGU dashboard. By using this feature, you agree that:

• —Reports submitted must be truthful and made in good faith.
• —Submitting false, misleading, or malicious incident reports is strictly prohibited and may be subject to legal consequences under Philippine law.
• —This feature is only available in areas where the relevant LGU has an active subscription with Q-ALERT.
• —Q-ALERT does not guarantee response times or actions taken by LGU partners.
• —This feature is not a substitute for calling emergency hotlines directly.

2.4 — Prohibited Use

You agree not to:

• —Submit false or fabricated incident reports
• —Reverse-engineer, decompile, or tamper with the App
• —Impersonate emergency services, government agencies, or other users
• —Attempt to gain unauthorized access to LGU dashboards or backend systems
• —Redistribute or commercially exploit the App or its data without written consent

2.5 — Intellectual Property

All content, design, code, and data within QAlert are the intellectual property of Q-ALERT. Unauthorized reproduction or distribution is strictly prohibited.

2.6 — Governing Law

These Terms shall be governed by the laws of the Republic of the Philippines. Disputes shall be subject to the jurisdiction of Philippine courts.

Data Accuracy Policy

3.1 — Nature of Hotline Data

• —Hotline numbers are sourced from publicly available LGU and government information.
• —Numbers may change without prior notice from the relevant government agencies.
• —Coverage and accuracy may vary by region, city, or barangay.
• —In areas without an active LGU partnership, only basic hotline reference is available.
• —Some areas may have incomplete, pending, or unavailable data.

3.2 — LGU Partnership Coverage

The Report Incident feature and live dashboard integration are only available in LGUs with an active subscription agreement with Q-ALERT. For all other areas, QAlert functions purely as a hotline reference tool.

3.3 — No Guarantee of Accuracy

Q-ALERT does not warrant that all hotline numbers are current, complete, or correct at any given time. Users are strongly encouraged to verify critical contact numbers through official government sources before relying on them in an emergency.

3.4 — Reporting Errors

Users are encouraged to report incorrect or outdated hotline numbers by contacting support@qalertapp.com. We will investigate and update the database as promptly as possible.

Disclaimer of Liability

4.1 — Informational and Reporting Tool Only

QAlert is an informational reference application and a community incident reporting conduit only. It is NOT an emergency dispatch system, a guaranteed emergency response platform, or a substitute for directly contacting emergency services. The App does not dispatch any emergency personnel and does not guarantee that LGU partners will respond to submitted reports.

4.2 — No Warranty

• —Accuracy or completeness of hotline data
• —Uninterrupted or error-free App operation
• —Timeliness or accuracy of location detection
• —LGU response to submitted incident reports
• —Availability of the Report Incident feature in any specific area

4.3 — Limitation of Liability

To the fullest extent permitted by Philippine law, Q-ALERT and its affiliates shall not be liable for any damages arising from:

• —Reliance on incorrect, outdated, or incomplete hotline data
• —Failure or delay of LGU partners to act on submitted incident reports
• —GPS or location detection failure under any conditions
• —Unauthorized access to user data despite security measures
• —Any injury, loss, or harm resulting from use or inability to use the App

4.4 — LGU Partner Responsibility

Q-ALERT provides the technology platform for incident reporting but is not responsible for the actions, response times, or conduct of LGU partners. Each LGU operates independently and is solely responsible for how they handle, act on, or store incident data received through the App.

4.5 — Emergency Advisory

4.6 — Not Affiliated with Government

Q-ALERT is an independent, privately developed application. It is not officially affiliated with, endorsed by, or connected to any Philippine government agency including the BFP, PNP, DILG, NDRRMC, or any LGU — regardless of existing subscription or partnership arrangements. LGU subscriptions represent a service agreement and do not constitute government ownership or official endorsement of the App.

4.7 — Data Privacy Act Compliance

Q-ALERT is committed to compliance with Republic Act No. 10173 (Data Privacy Act of 2012). We collect only the minimum personal data necessary for the App's functionality. Users who believe their data privacy rights have been violated may file a complaint with the National Privacy Commission (NPC) of the Philippines.

LGU Partnership Terms

5.1 — Nature of the Partnership

LGU partners are granted access to a secure online dashboard displaying incident reports submitted by QAlert users within their jurisdiction. This is a technology service arrangement and does not constitute a formal government endorsement, joint venture, or agency relationship with Q-ALERT.

5.2 — LGU Data Responsibilities

By subscribing to Q-ALERT's reporting platform, LGU partners agree to:

• —Handle all received incident data in compliance with the Data Privacy Act of 2012
• —Use incident data solely for emergency response and public safety purposes
• —Not share, sell, or redistribute user-submitted incident data to unauthorized third parties
• —Implement appropriate security measures to protect dashboard access
• —Notify Q-ALERT of any data breaches involving incident data received through the platform

5.3 — Feature Availability

The Report Incident feature is automatically enabled or disabled based on whether the user's detected LGU has an active subscription. Q-ALERT reserves the right to modify, suspend, or terminate any LGU's subscription at any time for violation of these terms.

5.4 — No Guarantee of Uptime

Q-ALERT does not guarantee 100% uptime of the dashboard or reporting pipeline. LGUs are advised not to rely solely on the QAlert dashboard as their primary emergency data intake system.

Contact & Data Requests